About

Uber Boat by Thames Clippers are looking for Onboard Customer Service Assistant (OCSA) to run the refreshments bar, selling hot and cold drinks to the passengers on the boats that travel up and down the Thames from North Greenwich Pier into London every day.

You’ll welcome passengers as the enter the boat and always deliver excellent customer service. You’ll manage all the stock on-board and make sure your bar is kept clean and presentable during your shift.

Another key part of the role is always ensuring passenger safety. You’ll be part of the crew on board which means you will need to complete safety drills regularly and keep up to date with your training.

Looking for smiley, friendly, approachable people. You’ll meet tourists from all over the world alongside our commuters who use this service daily, so you need to be comfortable chatting to all types of people and making sure they have a first-class experience.

Uber Boat by Thames Clippers have a strong team ethic, they take pride in what they do, and respect each other which makes it a great place to work!

Contract Type: Permanent
Salary: £26,099 a year, plus benefits
Hours of Work: 42 hours a week, Monday to Sunday
Location: Trinity Buoy Wharf

Things you need to know:
- This is a shift-based role, working 42 hours per week over 7 days. Currently the shift pattern is set at working four days on and then having two days off. You’ll be required to work weekends and weekdays. This working pattern is subject to change due to Timetable changes or business needs.
- Shifts can start either very early in the morning or finish late at night, therefore you will need to be able to get to and from North Greenwich Pier before the tube starts or after it finishes.
- As this role is based on a boat, you must be able to work on the water. If you suffer from motion sickness this role won’t be for you!

Where: All the boats leave from North Greenwich Pier, based close to The O2 and North Greenwich Tube station. For more details click here.

The inductions are a great way to meet other new starters and learn lots about the business and how we work. 

So why apply?
Uber Boat by Thames Clippers are London's leading River Bus service. The fleet of high-speed catamarans provide commuters and sightseers with a unique way to travel around the capital. They carry around 4 million passengers a year and employ nearly 400 staff.

Uber Boat by Thames Clippers are an entrepreneurial and inclusive organisation that was voted “Employer of the Year” at the 2017 London Transport Awards. There is real potential for internal development and promotion within the business and internal succession is one of the core principles. Their values: Trusted to do the Right Thing, Great Place to Work, Be Excellent and Respect allow employees to excel in their careers with them and be Best in Class, always.

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Our Commitment to Inclusion
Uber Boat by Thames Clippers are committed to fostering a diverse and inclusive workforce. They believe in equality of opportunity for all and their approach to recruitment and selection is fair, open and based purely on merit. Applications from individuals are encouraged regardless of age, disability, sex, gender reassignment, sexual orientation, pregnancy and maternity, race, religion or belief and marriage and civil partnerships. If you require reasonable adjustments in any recruitment process with, get in touch.